Growing Tomorrow's Talent Today
The Contact Center Institute of the Americas (CCI), the only organization of its kind in all of Latin America, is dedicated to providing world-class training to prospective contact center industry entrants and established professionals
A joint venture between Fine Marketing Solutions, TeleDevelopment Services and the Parque Cibernetico of Santo Domingo (PCSD), CCI applies US best practices, cutting edge technology and proprietary tools to help companies recruit, hire and train outstanding agent and management personnel.
Your Competitive Advantage
CCI utilizes proven best practices currently in place at its sister Contact Center Institute located in the Philippines. Since 2003, this institute has successfully graduated and placed thousands of contact center agents throughout Manila. Clients include Accenture, Dell, Convergys and many other top captive and outsourcing contact centers.
CCI offers a full curriculum of agent and management training courses that provide students with the skills necessary to excel in a contact center or BPO environment. Our graduates require less training; have longer tenure; and a shorter learning curve when compared to candidates sourced through standard hiring processes.
When you are serious about upgrading the competency of your workforce, we can help. Give us a call at 809-738-3749.
