Case Study - Healthcare
Don’t Take Our Words For It Take Theirs!Case Study – HealthcareA
leading provider of government sponsored health plans, with annual
revenues exceeding $2.0 billion annually, was not able to adequately
service its Medicare Part D enrollees. Their incumbent vendor abandoned
a high number of calls, causing the health plan to miss out on
significant revenue opportunities while simultaneously driving up
agents’ average handle times and the associated telecommunications
costs.Losing thousands of dollars a day, the health plan enlisted Fine
Marketing Solutions to quickly find an alternative outsourcing partner
that could effectively service their Medicare Part D enrollments needs.
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