Inbound Customer Service
Do you view inbound customer service calls as an unfortunate expense,
and take steps to minimize them? If so, you may be surprised to hear
that our testing shows these calls can actually generate a PROFIT.Read entire article >
Best Practices in Inbound Customer Service Operations
A pervasive myth continues to influence investment in and management of contact centers. The Myth: Despite advancements in inbound calling contact center capabilities, the growth of the stature of contact centers, and the billions of dollars that have been spent on CRM and contact center technologies, the vast majority of contact centers are still viewed by corporate management as cost centers (read “necessary evil”) that during lean economic times are targets for cost cutting.Read entire article >
