Information Technology

What is the core competency of your in-house IT shop? Do they support your technology platforms? Build your networks? Maintain your user accounts? Secure your data? Develop solid business continuity plans? Integrate the new digital recording solutions with your new soft switch? How is it possible to have that many people stay focused on maintaining your technical edge while keeping your current systems running? IT ISN’T.

Every year IT departments are pushed to do more, often falling further behind.Concerned that no one understands your business well enough to augment your current staff. We do. We get it because we have helped many clients with challenges ranging from simple network designs to building out a Greenfield call center in 30 days.

A sampling of consulting services:
  • Network architecture
  • Dialer/Switch integration, implementation, and best practices
  • IVR/VRU design and implementation
  • Telco cost consulting
  • Digital recording system integration, implementation and storage sizing
  • Script design and roll-out
  • Security Auditing
  • PEN Testing
  • ISO 17799 readiness audits
  • PCI readiness audits
  • Staffing analysis
For more information, contact us.