Case Study - Insurance Services
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Case Study – Insurance Services
A leading provider of government sponsored health plans, with annual revenues exceeding $2.0 billion annually, was not able to adequately service its Medicare Part D enrollees. Their incumbent vendor abandoned a high number of calls, causing the health plan to miss out on significant revenue opportunities while simultaneously driving up agents’ average handle times and the associated telecommunications costs.Losing thousands of dollars a day, the health plan enlisted Fine Marketing Solutions to quickly find an alternative outsourcing partner that could effectively service their Medicare Part D enrollments needs.
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